Kumulos has been the mobile-Backend-as-a-Service platform of choice for mobile app development companies for several years now and has an enviable uptime record. Our scalable infrastructure is hosted with Digital Ocean and contains built-in redundancy. However, in the event of the unexpected happening, or when we need to schedule maintenance, we will publish full details on our service status site so you are informed and can plan accordingly with your clients. You can subscribe to receive email notifications of new incidents and maintenance.
If you have any questions or require guidance on how best to use Kumulos with your app project, then please do not hesitate to contact our technical support team, staffed by mobile app developers, who will be happy to point you in the right direction.
You can contact technical support from your agency console by clicking on the down arrow next to your login, selecting
Account Settings and then
Support from the left-hand menu.
Enter your first and last names as well as a contact telephone number or Skype ID in case we need to speak to you in person. These will be saved with your login so you won't need to enter them again if you contact tech support in the future. Tell us the subject of your question, provide a detailed description and click
You will receive an email confirming that a ticket has been opened and a member of our technical support team should respond within a working day.
With more and more mobile app development companies using Kumulos to add recurring revenue streams to their growing agency businesses, we have setup a LinkedIn Group where like-minded agency owners can discuss any aspect of running and growing a mobile app development business.
Don't forget to checkout our blog where we share our insights on both mobile app development as well as running and growing an agency business.