Once configured, your messaging dashboard will show recent trends in your audience and message history along with a summary of recently created messages.

Messaging Dashboard

The Audience chart shows the total number of users for your app along with how many users are reachable by push notifications (have subscribed to receive push notifications) and in-app messaging (have opted-in to receive in-app messages).

The Message History chart shows how many messages have been sent each day, how many of these messages were opened and how many users then unsubscribed from push notifications (or uninstalled the app).

Messages opened within seven days of being sent are shown on the day the message was sent to make it easier to visualize the success of your messaging campaigns. Messages opened more than seven days after a message has been sent are not counted.

If you have applied your branding to your console, then the messaging dashboard will reflect your logo and color theme. This is what your clients will see in their client portal.

Branded Push Dashboard

Scheduled Messages

You can view messages scheduled to be sent in the future by expanding 'Messaging' in the left menu and clicking the 'Scheduled' tab.

Scheduled Push Notifications

From here, you can "Edit" the content and data in the notification or "Cancel" a notification or in-app message. Once a notification has been scheduled, it is not possible to change the target for the notification or the schedule. If you wish to do so, "Cancel" the notification and create a new notification with the required target and/or schedule.

Once a scheduled notification or in-app message has been sent (for all timezones if "Device Local Time" was selected), it will no longer be shown under 'Scheduled' messages, but will be shown in 'Sent' messages.

Sent Messages

You can view all sent push notifications and in-app messages by expanding 'Messaging' in the left menu and clicking 'Sent'.

Sent Messages

The messages list shows all sent messages along with summary information of their results. It is split into two tabs:

  • Campaign driven messages, created and sent from your agency console or by your client from their client portal
  • Transactional messages, triggered by automation rules or the Push API

Viewing Results

For each message that has been sent, you will be able to see the message status, the reachable audience of the message, the number of users to whom the message was sent and the number of users that then opened the message.

Message Summary

Click on a message to see more details...

Detailed Results

When you expand a message, you can see the targeting options that were applied to create the audience for the message. Click on the magnifying glass to see the message.

The table will then show you the size of the targeted audience (for example: the number of users in the segment, channel and/or geofence) and how many of them are reachable via the selected messaging gateway (for example how many users have subscribed to receive push notifications or opted-in to receive in-app messages).

As Push Notifications are sent to installs of your app on a device, the table then shows you how many installs are reachable, how many we were able to send to, how many failed (rejected by the APNS or FCM gateway) and how many installs had unsubscribed (or uninstalled the app). The sum of sent, failed and unsubscribed will total reachable.

Finally, the table will show you how many users opened the notification (and on how many devices).

Push Notification Results

For in-app messages, you can not only see the detailed results and number of users who have opened the in-app message, you can also see detailed results for the push notification that was used to notify the user that a new in-app message is available (if one was sent).

In-App Message Results

Message Status

The message status can be one of the following:

Status Description
Queued The message has been queued for delivery to the appropriate gateways. This status should only be visible for a few seconds.
Failed During target resolution, no reachable users were found and so message sending failed.
Sending The message is being sent to all reachable users via the appropriate gateway. Messages scheduled for the future will remain in this state until the scheduled send time has passed in all timezones.
Sent The message has been sent via the appropriate gateway and we are awaiting feedback as to how many installs the message was sent to. This status applies to push notifications only.
Complete We have received detailed feedback from the gateways as to how many users and installs we were able to send the message to. Message sending is now complete.
Cancelled Message sending was cancelled. This status only applies to scheduled messages.

Media Library

Your Media Library lets you upload and store images for use in your messages. To access your media library, expand 'Messaging' in the left menu and click the 'Media Library' tab. Here, you can upload a new image, edit images you have previously uploaded or search the Unsplash stock image library.

Upload a new image

To upload a new image, click the upload primary action button. Click 'Choose File' to browse your computer and find the image. Select any tags to help you find the image later or to add a new tag, just start typing and click 'Create new tag'. Click 'Upload' to add the image to your media library.

Upload Image

Edit image tags

To edit the tags on any images you have previously uploaded, simply select the image(s) and click the edit pencil icon to add or remove tags as required. To add a new tag, just start typing and click 'Create new tag'. Click the tick icon when done. You can either scroll through your library or filter by the tags you have added previously to find the image your are looking for.

Select Image

Add a stock image

To add an image from the Unsplash stock image library to your media library, click the 'Stock' tab and enter one or more keywords in the search box. Scroll through the results and select an image to see more information about it. Once you have found the image, click the camera primary action button to add this image to your media library.

Stock Image

Remove an image

To remove one or more images from your media library, simply select the image(s) and click the trashcan icon.